1. Information We Collect
Personal Information
When you use our services, we may collect the following types of personal information:
- Name, email address, and contact information
- Account credentials and authentication information
- Payment and billing information (processed securely through third-party payment processors)
- Program registration and participation details
- Communication preferences and subscription choices
Health and Wellness Information
As an emotional wellness platform, we may collect:
- Self-reported wellness check-ins and assessments
- Program participation records and progress notes
- Feedback and testimonials (with your explicit consent)
- Communications with facilitators and support staff
Important: We do not collect Protected Health Information (PHI) as defined by HIPAA through our website or digital resources. Our support groups and programs are educational and supportive in nature, not clinical therapy services.
Automatically Collected Information
- Device information (browser type, operating system, device identifiers)
- Usage data (pages viewed, time spent, click patterns)
- IP address and general location information
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide access to programs, resources, and support groups
- Account Management: To create and maintain your account, process registrations, and manage subscriptions
- Communication: To send program updates, wellness tips, and respond to inquiries
- Payment Processing: To process transactions securely through our payment partners
- Improvement: To analyze usage patterns and improve our services
- Safety and Security: To protect against fraud, abuse, and security threats
- Legal Compliance: To comply with applicable laws and regulations
3. Information Sharing and Disclosure
We Do NOT Sell Your Personal Information
Getting There does not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing with Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform:
- Payment processors (Stripe, PayPal) for secure transaction handling
- Email service providers for communications and newsletters
- Cloud hosting providers for data storage and platform operations
- Analytics services to understand usage patterns
All service providers are contractually obligated to maintain confidentiality and use your information only for specified purposes.
Legal Requirements
We may disclose your information if required by law, legal process, or to protect the rights, safety, and security of Getting There, our users, or others.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption of data in transit using SSL/TLS protocols
- Secure storage of sensitive information with encryption at rest
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal information
- Secure backup and disaster recovery procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
5. Your Rights and Choices
Access and Correction
You have the right to access and update your personal information through your account settings or by contacting us at privacy@gthere.net.
Data Deletion
You may request deletion of your personal information. We will comply with such requests subject to legal retention requirements and legitimate business needs.
Marketing Communications
You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or updating your communication preferences in your account.
Cookies
Most browsers allow you to control cookies through settings. Note that disabling cookies may affect your ability to use certain features of our platform.
6. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@gthere.net.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Getting There
Email: gettingthere@gthere.net
Address: Trinidad, Colorado, United States